Communication Skills Training
Enhancing both awareness and effectiveness of interpersonal communication
Insights, Understanding And Practical Guidance To Support Interaction At Work:
We all know that good communication is critical to effective performance in the workplace, but it can be tricky! Our course focuses on increasing the effectiveness of interpersonal interactions through applying sound psychological theory and models to deliver practical solutions & tools that can be applied successfully in the workplace.
- Course aims:
- Introduce communication theories and styles
- Increase understanding of the factors influencing interaction at work across 2 strands:
- Peer or Colleague Relationships
- Client Interactions
- Raise awareness of how misunderstandings occur
- Provide insights into how to recognise your own style and that of others
- Offer guidance on how to address differences and improve relationships at work
- Provide guidelines for best practice for different communication methods and purpose
Focusing on key elements of communication including tone, listening skills, emotional intelligence, self-awareness, body language and managing difficult conversations, our team of training deliverers will ensure an engaging, interactive and practical training session that will inspire delegates to take ownership for their interactions and gain confidence in their interpersonal skills.
Testimonials
See what some of our previous clients and attendees have to say about our Courses.
Communication Skills Training
Our course content and length can be tailored to your specific needs and requirements, but always aim to provide an interactive, positive and informative session with take-home messages that are practical and easy to apply back into the work-place.
Communication Elements
Covering the basics of communication styles and listening skills and focusing on the Why, How and Who of communciation. You will get the opportunity to explore your own style and approach, as well as understanding others’ and the impact these differences can have on effective communication. Content can also be tailored to the communication mediums most relevant to you – email, phone or face-to-face, as well as client-oriented or internal in focus.
Behaviour and Body Language
Sometimes it’s not what is said, but how it’s said that can be the most revealing! Covering the critical aspects of non-verbal cues and body-language and the impact of incongruent behaviours. In addition we focus on the impact of culture and how we can all be prone to biases and stereotyping in our communication.
Tone And Teamwork
Understanding the variations of tone, how these can change under pressure and the effect and impact these can have on teamwork. Exploring how to deal with individuals displaying aggressive, manipulative, submissive and passive-aggressive behaviours at work, managing difficult conversations, as well as how to maximise the use of the assertive tone in your own approach.
Evidence-based
Our training course if based on empirical evidence from reliable and proven psychological theory and models, but delivered in a practical and easy-to-understand format that removes any psychobabble to focus on the application and meaning in real-life workplaces.
Practical Exercises And Tools
Throughout the day course content is delivered in practical group exercises, scenarios and tasks to consolidate understanding and bring learning to life. We also introduce a number of excellent tools and methods that both explain how things can wrong, as well as supporting you in breaking the cycle of these negative habits and patterns as well as providing effective frameworks to support self-management
Take-away Factsheets
No need to worry about information over-load on the day, as our team will provide you with easy-to-digest factsheets covering all essential topics, additional reading and useful links as well as summarised infographics and models to support application of course content into your daily work-life.
Communication Skills Training – book a course today!
Eager to find out more, or book in some training for your team? Attended one of our courses and keen to feedback how it has helped support your performance at work? Submit your details below and one of our team will be touch to discuss things further.
Would you would like more information on iMeasure’s Communciation Skills course and how it can support you or your business requirements?