Interviewer & Assessor Training

Interviewer & Assessor Training: Learn the Art of People Assessment

Equiping Your Personnel With The Skills To Deliver Your Assessment Process To The Highest Standards

Have confidence your team will learn the best practice in interview and behavioural assessment methods and techniques

Delivering robust, consistent and objective assessments is a critical part of any recruitment or selection process. We can support your personnel with refresher training for an upcoming recruitment campaign as well as upskilling to support new or additional assessment method competence.

Our team have a proven track record of enabling people to correctly elicit, identify and understand the significance of behaviour in others, with the ability to apply this knowledge in order to predict how these behaviours may manifest in practice and impact performance in the workplace.

Our training courses provide an engaging and stimulating blend of theoretical understanding and practical application to ensure your team can deliver assessments that get you the evidence you need to make informed, accurate and successful recruitment decisions.

Interview Techniques

From utilising different forms of interview (strength-based, behavioural, competency-based, situational or skill-based) to establishing trust with the interviewee and demonstrating credibility. Our training includes essential skills in the questioning process, employing interrogative & challenging questioning and effective framing.

Observation Techniques

Covering critical elements including active listening, perception, the observation cycle and understanding body language and the unsaid. We also provide insights into how things can go wrong, including awareness of cognitive biases and heuristics, effects such as primary & recency and the impact of first impressions.

Assessment Techniques

Ensuring your assessments are delivered with validity, reliability, equality and integrity at the forefront. Objective versus subjective, formative versus summative and criterion-referenced versus norm-referenced assessment methods are all explained.

Behavioural Constructs

Particularly in industries where roles are safety-critical or high-risk, practical and applied assessments can be very informative predictors of job performance. Critical behavioural constructs and competencies covered include visual & auditory focus, psychomotor skills, anxiety, workload management and situational awareness.

Record Taking

Ensuring accurate records of your assessment process is imperative; it is essential for informing valid assessment decisions, protects you from challenge and provides a basis for constructive feedback. Our training provides complete confidence in utilising behavioural rating systems, competency frameworks and other assessment forms.

Practical Application

The key to gaining proficiency in interviewing and assessing? It’s the same as developing expertise at anything – practice, practice and more practice! Our training includes the opportunity to gain hands-on practical experience, practicing and honing your skills under the supervision and guidance of our experienced assessors.